The client
Franmar SRL is an industrial laundry with more than 17 years in the Cuyo region, operating a plant in San Juan, Argentina. It provides washing, disinfection and door-to-door logistics for workwear and PPE used by mining and industrial companies — coveralls, thermal jackets, trousers, shirts and protective equipment.
The business combines pickup and delivery at mining camps, textile treatment at the plant, and billing by garment type and client. The operation spans multiple companies, dozens of camps and a high weekly volume of garments. The challenge was one of operational control, traceability and billing.
The business problem
Before the project, operations ran on paper records, informal messages and spreadsheets. Delivery notes were written in the field, re-typed at the office and sent to the client late. There was no systematic check between what was picked up and what was returned: garments, quantities and conditions got lost between the driver, the plant and the back office.
That translated into:
- late or missing documentation for clients;
- manual, slow and error-prone pre-billing;
- no way to audit missing items, weights or routes;
- heavy reliance on individual knowledge instead of process.
The cost wasn’t only administrative: it meant lost garments, client complaints and no information to make decisions.
The goal
Over a six-month horizon, we set out to:
- Digitize 100% of pickup and delivery notes at the source.
- Close the pickup → treatment → delivery loop, with visibility into anything pending.
- Automate PDF generation, email delivery and periodic pre-billing.
- Give management same-day indicators for volume, billing, routes and attendance.
- Structurally reduce the admin workload tied to re-typing delivery notes.
What we found
The data chain was broken: information degraded as it moved from the field to the plant to the office. There was no single source of truth, and no integration between the catalog, per-client pricing, logistics, attendance and client communication.
The main gaps:
- non-standardized capture at the source;
- incomplete tracking of the return loop;
- no document automation;
- fragile, informal internal channels;
- zero integration between GPS, time tracking, stock and billing.
The opportunity: build an operations management system — not a sales CRM. Whoever controls the delivery note controls revenue and risk.
The strategy
We prioritized data quality at the point of origin, and built the back-office automation on top of it. A PDF or a pre-invoice can’t fix a badly captured delivery note. The plan ran on five fronts:
Field capture
A mobile app with a controlled catalog and unique numbering.
Transactional core
Companies, camps, items, per-client pricing and statuses.
Closing the return loop
Every pickup is tracked, every delivery is matched, and discrepancies stay visible.
Document automation
PDFs, forwarding rules, pre-invoices and team alerts.
Management dashboard
GPS, attendance, volume, projections, stock and internal weight indicators — for plant use only, never shown to the client.
What we built
Platform
A web-based operations system (Next.js, Prisma, PostgreSQL) with admin and client roles. Modules for delivery notes, catalog, pricing, pre-billing, results, expenses, stock, staff, GPS, discrepancies and devices.
Field
An Android app to capture delivery notes (sync, catalog, owners), plus a time-clock kiosk with device control and telemetry.
Operations & management
Daily GPS tracking of the vehicle, route alerts, volume and projection reports, missing-item control, and internal weight per item.
Automation
Rule-based PDF generation and delivery to mailing lists, scheduled pre-billing, daily GPS, discrepancy and end-of-day jobs, and internal Telegram bots replacing an unstable informal channel.
Infrastructure
Authenticated API, webhooks, backups, and operation on a dedicated server.
The results
Implemented in 90 days and consolidated over the first six months:
- 12–15 hours per week of manual transcription and delivery-note assembly eliminated;
- 100% of delivery notes originate on a device, with no office rework;
- 35–40% fewer complaints over late or missing documentation;
- full visibility of the return loop, making it possible to reconcile or bill missing items;
- pre-billing went from several days of spreadsheet work to a scheduled process;
- management accesses volume, projections and routes without asking for ad-hoc reports.
Timeline
- Days 1–90Mobile delivery notes, the operations platform, automatic documents, catalog and pricing.
- Months 4–6Attendance, GPS, discrepancies, pre-billing, stock, internal notifications and weight control.
- From then onDay-to-day operations run on the system.
Business impact
Franmar moved from reactive, paper-dependent management to a traceable operation. It now bills consistently with per-company pricing, delivers documentation to clients the same day, spots camps with pending returns, and knows mileage, attendance and volume without manual work.
Mining clients see a more formal, reliable supplier; internally, the company stopped losing garments, hours and control. Growing into new camps no longer requires a proportional increase in admin staff.
In their words
“We were running on paper records and very precarious control. The delivery note was written down at the camp, re-entered at the office, and the client got it late — if they got it at all. What we picked up and what we returned never matched, and information got lost at every step.
With the Compass system, the delivery note is entered on the phone, the client receives the PDF automatically, and we see in real time what’s missing and how the operation is moving. We got our admin time back and, above all, we got control back. We wouldn’t go back to the old way.”